GlassX Scout

Style, Size, and Photo Changes
Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.

Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days.

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return your items within seven days of receiving your order.
Damaged/Misprinted Items can only be replaced within 3 months from your original order date. After this 3 month period, STORE NAME is not responsible for replacing any damaged or misprinted items.
Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, STORE NAME is not responsible for replacing these items.

Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

Cancellations/Returns
If you would like to cancel your order, you must do so within 3 hours of placing your order due to our 1-day production turn around. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order more than 3 hours after purchase, we will refund the entire cost of your item, less the $9 customization fee.
If you are unhappy with your products received, please email us at EMAIL to discuss your issue with our customer service team to determine a proper solution.

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer customers free USA and Internationazl Shipping with tracking. There is NO shipping cost & NO sales tax. Hurray!
 
Shipping Process

• We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
• Once your order has shipped, you will receive a Shipping Confirmation email.
• We only ship during business days and do not ship on Saturdays, Sundays or holidays. 
• We require between 1-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
• For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. 
• Deliveries
• Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 21 business days. Specific delivery dates are not provided nor guaranteed.

 

We offer the following delivery estimates, by country, for your reference:
•    United States: 6-14 days
 International Shipments
•    Canada: 7-15+ days
•    United Kingdom: 7-21 days
•    Australia: 5-14 days
•    Europe: 7-21+ days (varies widely by importing country)
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, we cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. We have no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so most of the time we are unable to make any changes to an order after it has been placed.